Job Description
Who we are:
Peel Regional Paramedic Services are recognized leaders in pre-hospital care, innovation, and research. Each year we respond to over 140,000 calls, bringing advanced medical knowledge and interventions to the road and into the homes of Peel's residents. We save lives and provide Peel’s residents and visitors with unsurpassed out-of-hospital care. We dedicate our lives to providing expert, reliable out-of-hospital and community care while ensuring the needs of our community are efficiently met.
Reporting to the assigned Commander, we are seeking a Superintendent to lead, guide, and coach our growing service of Primary and Advanced Care paramedics.
What you will do in this role:
- Participate in divisional initiatives to improve paramedic on-time performance by monitoring response times, staffing levels, and out-of-service time delays
- Make recommendations for improvements to the deployment plan
- Listen and act upon system feedback suggestions from Paramedics
- Communicate with the Central Ambulance Communications Center (CACC) on all vehicle movements due to maintenance or service
- Utilize data (performance metrics) to aid in decision-making, communicate with staff and achieve goals of the program
- You will be called upon to act as scene commander during an emergency and/or disaster with a medical focus; working with police, fire, and other allied agencies within Peel Regional boundaries and at the request of other Paramedic services outside Peel
- A collaborative approach to people management will be vital to the success of this role, this will involve mentorship, coaching and fostering a collective team approach in order to achieve optimal employee performance and satisfaction in addition to enhancing the overall Strategic Plan for Paramedic Services
- Working with the management team, the union representatives, and Paramedics you will participate in committees and initiatives to promote a respectful working environment, foster effective communication and inspire the delivery of high-quality service and teamwork with a focus on a consistent approach
- Excellent supervisory skills will be utilized to manage day-to-day employee relations in a unionized setting, training and motivating your team, reviewing and processing paperwork, conducting vehicle and site inspections as well as investigations
- Expert working knowledge of all applicable legislative requirements, policies and procedures by the Ministry of Health and Long Term Care, Ambulance Act, and the Occupational Health and Safety Act by conducting and participating in audits, best practice and other corporate initiatives
What the role requires:
- An Ambulance and Emergency Care/Paramedic Diploma
- Provincial Certification and AEMCA (Advanced Emergency Medical Care Attendant qualifications as an Advanced Care or Primary Care Paramedic) in conjunction with Base Hospital Certification to perform delegated medical acts as a Primary or Advanced Care Paramedic
- Five (5) years paramedic field experience
- Supervisory experience in either an acting or full-time role within a unionized environment
- A valid Class "F" Drivers Licence as required under Provincial law and meet all requirements of the Ambulance Act and Regulations
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Combination of education and experience may be considered
Skills/Abilities:
- Open and effective communication style (written + verbal), ability to communicate in a clear and professional manner with both the public and internal staff
- Strong leadership capabilities and competencies that foster a collaborative working style to coach and lead a growing team
- Ability to communicate and encourage change that supports best practices in Paramedicine and Operations
Perks @ Peel and why you will love working for us:
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources