Director, Client Services

Job Description

Director, Client Services

Competition: LA242517

Department: Client Services

Position Type: Regular Full-Time

Salary Range: $123,128.78 - $153,910.97 per annum

Close Date: Wednesday, June 12, 2024 at 12:00pm (PDT)

POSITION SUMMARY

Employees of the Legislative Assembly of British Columbia (Assembly) provide professional non-partisan services to support the democratic institution of Parliament and its members through procedural advice, administrative support and information services. The Assembly is an autonomous employer, separate from the administrative framework of B.C. government ministries and agencies.

The Client Services department is seeking a strategic, collaborative and service-oriented individual for the regular full-time position of Director, Client Services.

Reporting to the Clerk Assistant, Parliamentary Services, the Director, Client Services (Director) is accountable for the provision of services and supports to key client groups: MLAs, caucus staff, and constituency office staff, with the key goal of enabling and removing barriers through the anticipation of needs and effective and efficient service delivery. The Director is responsible for developing and executing on strategies, plans, and performance measures that align with organizational strategic priorities and initiatives, with the primary goal of improving and optimizing service delivery. The Director also oversees day-to-day operations of the Client Care Team, the Leasing Team, program areas, and core business transformation and readiness functions.

QUALIFICATIONS

Applicants must be/have:

• A post-secondary education in business administration, general management, or a related program, plus at least seven years of experience* working in a senior leadership capacity or an equivalent combination of education and experience. *Relevant experience may include:
  • Leading and overseeing service design, delivery, transformation, and integration initiatives.
  • Working in a complex and multi-faceted service-oriented environment.
  • Managing, motivating, coaching, and mentoring staff.
  • Planning to support and deliver on strategic and operational objectives.
  • Acting as project sponsor/oversight and management.
  • Significant stakeholder engagement, business transformation/optimization planning and execution, and implementation of new and best practices.

  Preference may be given to candidates with the following:

• Experience working in a parliamentary or public sector environment.

Please refer to the job description for a full list of duties and qualifications.

WHAT WE OFFER

• Career development – We support continuing education by providing innovative, inclusive and diverse learning opportunities for growth, skill development and career advancement.
• Community, engagement and recognition – We value teamwork, collaboration and connection. Employees have the opportunity to interact and engage through projects, committees, working groups and events. Together, we celebrate and acknowledge each other's outstanding achievements and contributions.
• Extended health benefits – We provide eligible employees with a competitive benefits package, which includes extended health and dental, basic life insurance, an optional family funeral benefit plan, optional life insurance, optional accidental death and dismemberment, travel medical insurance, sick leave and long-term disability benefits.
• Flexible work options – We offer remote work and flexible work arrangements for a greater work-life balance.
• Health and wellness – We promote employee health and wellness by providing access to an employee assistance program, an in-house fitness room, secure bike storage and a reduced-cost bus pass through the BC Transit ProPASS program. We also offer an infant and family wellness room, a meditation room and a sustainable commuting and active living program that provides reimbursement for fitness and wellness activities.
• Location, location, location — We provide employment in an architectural landmark, the Parliament Buildings, which overlooks Victoria's Inner Harbour on the edge of the downtown core, close to shops, restaurants, cafes and parks.
• Retirement benefits – We offer a generous pension plan with the Public Service Pension Plan where contributions are made by both the employee and Legislative Assembly. This pension plan provides employees with a lifetime monthly pension when they retire.
• Vacation benefits – We offer four weeks of annual vacation time to start, or 8 percent vacation pay.

For more information about our organization, go to https://www.leg.bc.ca/learn-about-us/working-here.

How to Apply

Please submit cover letter and résumé through our job board portal by 12:00pm (PDT) on Wednesday, June 12, 2024. For questions please email [email protected].

Note:

The Legislative Assembly of British Columbia is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment, and selection processes. Applicants requiring reasonable accommodation at any point in the application or interview process, please contact [email protected].

We would like to thank everyone in advance for applying as only those shortlisted will be contacted.  An eligibility list may be established and/or auxiliary positions may be considered for future conversion to regular status. Lesser qualified applicants may be under-implemented or appointed at a lower classification. A Criminal Record Check (CRC) will be required as a condition of employment.

All positions at the Legislative Assembly require applicants to be at least 16 years old and eligible to work in Canada. You must be a Canadian citizen or permanent resident to accept a permanent job offer. If you have a valid temporary work permit, you may be eligible for temporary (auxiliary) work, but only until your work permit expires or is renewed.

The Legislative Assembly of British Columbia values diversity and is an equal opportunity employer.

Human Resources
Legislative Assembly of British Columbia
E-mail: [email protected] | Telephone: 250-387-5532 | Web: www.leg.bc.ca

For inquiries please visit our FAQ page or contact us.