Job Description
The Ministry of Public and Business Service Delivery's Operational Policy, Business Intelligence, and Strategic Planning Unit is recruiting one highly motivated Senior Research Analyst to join the team that delivers, reviews, and assesses the data environment that supports the delivery of key consumer protection legislation.
As part of this team, you will play a central role in the case management system that supports the handling of inquiries and complaints from the public, and the licensing, inspection, and investigation activities of the Consumer Services Operations Division. You will assess the fit of the system to business needs, request appropriate changes, and support the implementation of those changes. You will be a source of validated information about the Division's activities, responding to data requests from a wide range of sources. You will be a source of expert opinion, identifying how to best match business needs and practices with case management system capabilities. You will liaise with the case management system operator and identify how to address unique business needs with available applications and tools.
If you have strong project leadership and consultation skills, here is your opportunity to lead, coordinate and undertake policy research and analysis to support policy and program recommendations in order to meet strategic objectives for consumer protection in Ontario.
The Ministry
The Ministry of Public and Business Service Delivery (MPBSD) delivers vital programs, services and products, including consumer protection and public safety, access to government information, internal business services and employee inclusion and accessibility, to strengthen government and enhance the quality of life for families and individuals living in Ontario.
The Consumer Services Operations Division of the Ministry of Public and Business Service Delivery is responsible for, among other things, advising, informing and educating consumers and businesses affected by the Consumer Protection Act, undertaking risk-based compliance and enforcement activities, and influencing policy development by providing operational advice.
Information Session:
We are offering an opportunity for those interested to attend a virtual session to learn more about the branch and the position to be filled.
Date: February 2, 2023
Time: 12 noon - 12:45 pm
Remember to add this event to your calendar
Meeting Link: Click here to join the meeting
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1- Open your MS Teams Calendar
2- Select# Join with an ID
3- Enter the following meeting ID and passcode:
Meeting ID: 243 370 448 909
Passcode: Bn8282
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* This session is optional and has no impact on hiring decisions
Why work for the Ontario Public Service
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.
We offer:
• Competitive compensation and benefits <https://www.gojobs.gov.on.ca/Pages/Compensation.aspx>
• Flexible work arrangements
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code < http://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.
What can I expect to do in this role?
You will:
- Lead and coordinate projects to plan, develop and recommend policy/programs and implement frameworks for consumer protection services
- Conduct research, identify emerging trends and issues, and perform quantitative analysis
- Develop and evaluate in-depth and comprehensive reports and analyses, and prepare policy papers and briefing materials
- Conduct data modelling to determine the impact of various policy options
- Provide advice on policy issues to senior management
- Develop critical working relationships with internal/external stakeholders
Location: Toronto
How do I qualify?
Project Management and Research Skills:
- You demonstrate strong project management and research techniques
- You have knowledge of quantitative/statistical methodologies
- You can plan, design and undertake research studies to develop policy/program options, frameworks and guidelines
- You are able to guide and supervise project teams
Computer Proficiency:
- You have knowledge and experience in designing data environments (e.g., Microsoft Dynamics Case Management Systems, Power Apps, Power BI, PowerPivot, Access), and developing digital services and workflows using SharePoint Online
- You have knowledge of information management practices and processes, data warehousing and use of business analytical tools
- You are proficient with various computer applications to prepare statistical reports, conduct quantitative analysis and prepare reports/recommendations and presentations
Communication and Relationship Management Skills:
- You have excellent oral communication and presentation skills to respond to issues, and provide recommendations and policy advice
- You are able to prepare various reports, briefing materials and correspondence
- You can establish key stakeholder linkages across the OPS and federal/provincial/territorial jurisdictions
- You have strong consultation and negotiation skills
Government and Policy Development Expertise:
- You have knowledge of policy and program development principles and techniques, and government decision-making processes
- You understand the political, social, fiscal and intergovernmental policies and issues impacting consumer affairs policy
- You are familiar with relevant provincial legislation and strategic directions to ensure that the government strategic objectives are considered in the development of policy and program design
- You are able to assess the effectiveness of new/changed policies and programs, and recommendations for change
Salary Range: $74,877 - $110,338 Per Year
Additional information:
- 1 Temporary, duration up to 15 months (with possibility of extension), 56 Wellesley St W, Toronto, Toronto Region
Note:
- Less qualified applicants may be considered on an underfill basis.
- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures, including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.